Friday, August 20, 2010

Geek Squad.. Big FU!

I am so annoyed with these people. My babies momma goes in to Best Buy to get the kid a new Laptop. He broke his old one. She decides to get the service that is called "Hard Drive Transfer". This seems pretty simple to me. You take the old HD. Anything on it. Transfer it all over to the new laptop. Fix some driver issues. Walla. Done. The dimwads charge a hundred bucks for this service.

My babies momma goes and picks up the machine. Know what they did? They transfered one folder to the new machine. The Windows User folder. I am sure they did not do this right either because half the folders are empty. I mean the nerve of these people! They tell you they are going to do a full transfer and they don't even copy anything.

Also she was debating fixing the screen or not. The Geek Squad tells her "Ya the screen might be like 300 to fix". So she then is like "Well maybe I should return the new PC and just get the screen fixed".. She calls back and mentions this and all of the sudden "Oh yeah the screen will be like 500-600 to fix". She decides to stick with the new PC.. and calls again.. and all the sudden it is "100-200" to fix the screen. Fucking retards. I am going in there Sunday to give them a Waffles rant and a half.

If they happen to resolve things to my satisfaction, I.E. Giving me a full refund of the hundred and an apology then I will let you know.


Blogger Memphis MOJO said...

This sounds good. Sure wish I could be there.

12:00 PM

Blogger Snuffy said...

Take a camcorder with you please.

12:09 PM

Blogger Astin said...

Good luck with that. Did they also sell her an "optimized" laptop?

12:25 PM

Blogger Josie said...

LOL This is gonna be good!

1:35 PM

Blogger Wolfshead said...

I could have told you about Best Buy. Haven't been there in over 6 years and actually cut up my Best Buy credit card on their service desk. Being the geek I am it was a loss of about 2 grand a year to them. Considering their size it was like a flea bite on an elephant's ass but it gave me satisfaction.

As for the copy over it is difficult to do a complete transfer without a lot of work as Mister Softy sets it's OS to read the equipment and gives you a headache when you upgrade certain pieces such as a processor but for less than they charged you you can buy some adapters to plug in the old HD to the new system and transfer all the data over. Of course there should be a backup around but I'm suspecting that, like most people, there isn't.

7:16 PM


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